Words That Work

Leadership is about building relationships and creating an environment where people feel heard, supported, and valued. Over the years, I’ve found a few key phrases that consistently hit the mark when it comes to connecting with others and leading effectively. These aren’t just words—they’re tools that help me cut through awkwardness, show empathy, and keep things real.

Here are 10 of my favorite lines that I use regularly as a leader and coach. I hope they help you out next time you’re in the thick of it.

"I'm so glad you're telling me this."

It takes guts for people to share things that are tough or uncomfortable. By saying this, you’re telling them you appreciate their honesty. It’s an instant way to make people feel safe and remind them that their thoughts are welcome—even the difficult ones.

"I believe (in) you."

Sometimes, people just need to know someone’s in their corner. This line is a straightforward way to say, “I see what you’re capable of,” or “I believe what you’re telling me.” It’s amazing how much a little belief can boost someone’s confidence when they’re doubting themselves.

"Tell me more about this."

Ever get that feeling someone’s skirting around the issue or being a little too vague? This phrase is your go-to when you need to dig deeper without coming off as pushy. It helps people open up and share details they might otherwise keep tucked away, leading to more honest conversations and better solutions.

"Help me understand..."

Let’s be real—sometimes things don’t quite make sense, but instead of jumping to conclusions, this line keeps it cool and curious. It signals that you’re willing to listen and learn without coming off as critical. Plus, it helps prevent misunderstandings before they snowball.

"I'm sorry that happened."

Before diving into solutions, acknowledging someone’s experience is key. This phrase is like hitting pause and saying, “Yeah, that sucks.” It shows empathy, which is often what people need most before they’re ready to move forward.

"No, thank you."

Setting boundaries is part of the job, but you can still be polite about it. This phrase is simple and effective. It keeps things professional while reinforcing that you can’t do everything—and that’s okay. It’s about keeping your focus on what really matters.

"Sometimes you get the assignment you want, sometimes you get the one you need."

We don’t always get to pick our challenges, but those unexpected ones often lead to the biggest growth. This line is a reality check wrapped in wisdom, helping people see that even the less-than-glamorous tasks can be valuable learning experiences.

"You are appreciated."

This one’s a classic because it works. People need to feel valued, and a genuine “You are appreciated” goes a long way. It’s more than a pat on the back—it’s a reminder that their efforts don’t go unnoticed.

"Your actions echo beyond today."

What you do now matters later. This phrase is a way to remind folks that their choices have a ripple effect. It helps shift focus from just getting through today to thinking long-term and taking responsibility for the impact they’re making.

"Clarity cuts through chaos."

When things get messy, nothing beats cutting through the noise with clear, straightforward communication. This line is a mantra for simplifying the complex and making sure everyone knows what’s what. It’s a reminder that when things are clear, everyone can move with more confidence.

These phrases are conversation starters, trust builders, and ways to connect on a human level. The next time you’re in a tricky conversation or need to bring a little extra encouragement, reach for one of these lines. They’ve worked for me in countless situations, and I’m pretty sure they’ll work for you too.